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Exchange & Return Policies

RETURNS

If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return or exchange products that you have purchased from KT Woven within 30 days of receiving your order, no questions asked! You can return your product for store credit, a different product, or a refund to the original payment method. Sale items and gift cards are non-refundable. 

 

FAQ

What items can I return or exchange?

You can return or exchange any item that you have purchased from KT Woven.


What is the return period for my order?

You can return the items that you have purchased from KT Woven within 30 days


Can I return the items after I washed them?

Absolutely! Turkish towels are supposed to be washed before use, so wash the towel first, use it, and if you're not satisfied with the towel for whatever reason, return it!


Can I return the products without the original packaging?

We would appreciate if you returned the products in original packaging, but it's okay if you don't have it. You can return the products in any packaging you want.


How long do I need to wait for the refund?

It really depends on your payment method, but in most cases, you will receive your refund within 7-10 days after we receive your return.


Who pays for the return shipping?

We offer free returns so that you can purchase without any fear that it won't be exactly what you want! We know Turkish Towels are new to lots of people and we understand the importance of risk free shopping! If you want to return simply email kmaccoll@ktwoven.com and we will help you get started on your return.